Product support
For a Cue desktop issue, include whether you use Mac or Windows, the Cue version, what you expected, what happened, and the steps that reproduce the problem. Do not include passwords, API keys, or private document contents.
Contact Cue
Tell us what you need.
Use Cue's public support email for product help, account or billing questions, privacy requests, security concerns, and feedback. We aim to respond within three business days.
Email Cue
feedback@sophoninc.com
This is the public support and privacy email for Cue, developed by Sophon LLC. The official website is heycue.io. The same address appears in Cue's Privacy Policy and Terms of Service. Verify the official Cue website.
Account and billing
For sign-in, subscription, cancellation, or billing questions, describe the issue and the account email involved. Do not email full payment-card details. Stripe processes Cue Plus payments.
Privacy requests
Use the same address to request access, correction, deletion, portability, or to object to processing where applicable. Read the Privacy Policy for the current data practices and request process.
Security concerns
If you believe Cue data, an account, or a service endpoint may be compromised, explain what you observed and when. Avoid sending an exploit that could expose other users or unrelated systems.
Product feedback
Share the desktop workflow you were trying to complete, the app you were using, and what would have made Cue more useful. Concrete examples help the team understand the request.
Company information
Cue is developed by Sophon LLC. Read About Cue for the product overview and published evidence, the developer guide for public integration status, or the Terms of Service for current service terms.
Keep messages focused on the issue and remove passwords, tokens, payment-card details, and private document contents before sending. The email above is Cue's current public support and privacy channel.